Privacy Policy

Huntsville Locksmiths ("we," "us," or "our") operates a lead generation platform connecting consumers in the Huntsville, Alabama area with independent locksmith contractors. This Privacy Policy explains what personal information we collect, how we use and share it, and your rights regarding that information.

By using our website or submitting a service request, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information you provide directly when submitting a service request, including:

• Identifiers: your name, email address, and phone number.
• Location Information: your service address or ZIP code in the Huntsville / Madison County area.
• Service Details: information about the locksmith services you are requesting (type of lockout, property type, urgency, etc.).

We also collect certain information automatically when you visit our website:

• Device & Usage Data: IP address, browser type, referring URL, pages viewed, and session duration, collected via cookies and analytics tools (e.g., Google Analytics).

2. How We Use Your Information

We use the personal information we collect to:

• Transmit your service inquiry and contact details to independent third-party Contractors in your area so they may respond to your request.
• Communicate with you about your inquiry or follow up on your experience.
• Analyze website usage to improve our Service.
• Comply with applicable federal and Alabama state legal obligations.

3. Sharing Your Information — Third-Party Contractors

The primary purpose of our Service is to connect you with Contractors. By submitting a service request, you expressly consent to your personal information — including your name, phone number, email address, and service location — being shared with one or more independent third-party locksmith Contractors for the purpose of responding to your inquiry.

We may share your information with multiple Contractors simultaneously. Each Contractor who receives your information may contact you independently.

We may also share your information with:

• Technology service providers (web hosting, CRM software, analytics platforms) who support our operations under confidentiality agreements.
• Law enforcement or legal authorities when required by applicable law, court order, or to protect our legal rights.

We do not sell your personal information to unrelated third parties for their own independent marketing purposes.

4. Referral Compensation Disclosure

We receive compensation from Contractors in connection with referrals made through our platform. This compensation does not affect the price of services you pay to a Contractor and is not added to any quote you receive. You are under no obligation to engage any Contractor we connect you with.

5. Consent to Contact — TCPA Notice

By submitting your information through our website, you provide your express written consent to be contacted by Huntsville Locksmiths and/or our Contractor partners via telephone calls, text messages (SMS/MMS), or email — including through automated dialing technology or pre-recorded messages — at the number and address you provide. This consent is not required as a condition of obtaining any services. Standard message and data rates may apply. Reply STOP to any text message to opt out at any time.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and analyze traffic patterns. You may adjust cookie preferences in your browser settings at any time. Disabling cookies may affect certain features of our website.

7. Data Retention

We retain personal information submitted through our lead form for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Lead inquiry data is typically retained for 24 months from the date of submission, after which it is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach that compromises your personal information, we will notify you as required by the Alabama Data Breach Notification Act (Code of Alabama § 8-38-1 et seq.).

9. Third-Party Links

Our website may contain links to third-party websites or Contractor websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our Service is intended for adults only and is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

11. Your Privacy Rights

You may have the following rights with respect to your personal information, subject to applicable law:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: Opt out of future marketing communications from us at any time by contacting us or using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us using the information below. We will respond to verifiable requests within a reasonable timeframe.

12. Alabama Data Breach Notice

Under the Alabama Data Breach Notification Act, we are required to notify Alabama residents in the event of a breach of their sensitive personally identifying information. If such an event occurs, we will provide notice to affected individuals as required by Alabama law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date posted at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

Huntsville Locksmiths
Email: info@locksmithshuntsville.com
Phone: (659) 399-0184